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Returns / Exchanges

U.S. orders

If you're not completely satisfied with your organizer, rest assured we will gladly accept a return. Returns are only accepted for unused merchandise. Please notify us within 30 days of receiving your order for a full refund minus the cost of shipping. Return shipping ranges from $5 - $10. 

Please note: In order to process your return you must keep the ToteSavvy inside the packaging sleeve. The sleeve is similar to a hang tags when purchasing an item of clothing. The packaging (tags) must be attached in order to return your ToteSavvy.

To start your return, simply email returns@lifeinplaycompany.com. You'll be contacted by a customer service representative and given further instructions. Please do not ship back a return without contacting Life in Play first, or your return will not be processed.

Please allow 3-5 business days after merchandise has arrived at our warehouse for your refund to be processed and completed. 

We accept exchanges on all US orders. To initiate an exchange please email returns@lifeinplaycompany.com. Once an order has been exchanged it is not eligible for return. 

 

International orders

If you're not completely satisfied with your organizer, rest assured we will gladly accept a return. Returns are only accepted for unused merchandise. Please notify us within 30 days of receiving your order for a full refund minus the cost of shipping. Return shipping ranges from $20 - $40.

To start your return, simply email returns@lifeinplaycompany.com. You'll be contacted by a customer service representative and given further instructions. Please do not ship back a return without contacting Life in Play first, or your return will not be processed.

Refunds requested due to delayed packages will only be processed after a package has been delayed more than 25 business days. 

International orders are not eligible for exchange at this time. 

 

Please direct all questions regarding our return or exchange policy to returns@lifeinplaycompany.com. 

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